Privacy Policy


PRIVACY POLICY

Effective Date: 01.01.2026

This Privacy Policy (“Policy”) is issued by PawsBuddy, a platform operated by Yasha Terra Ventures, having its registered office at 603, ShreeRam Enclave, Chowraha,Chh. Sambhajinagar, hereinafter referred to as “PawsBuddy,” “we,” “us,” or “our.” This Policy governs the collection, usage, disclosure, and protection of personal and business information provided by users, including veterinary professionals, suppliers, and pet owners (“User,” “you,” or “your”) who access or interact with our website, mobile application, or affiliated services (“Platform”).

  1. COLLECTION OF INFORMATION

We may collect the following categories of information:

  1. a) Personal Information
  • Full name, contact details, professional credentials, business registration documents, and payment information.
  1. b) Transactional & Usage Data
  • Appointment history, product orders, reporting metrics, and platform activity logs.
  1. c) Technical Data
  • IP address, browser type, device identifiers, operating system, and access timestamps.
  1. d) Marketing & Communication Preferences
  • Feedback, promotional engagement, and opt-in/opt-out status.
  1. USE OF INFORMATION

The information collected shall be used for the following lawful purposes:

  • To facilitate bookings, transactions, and supplier deliveries.
  • To generate monthly and annual reconciliation reports.
  • To improve platform functionality and user experience.
  • To promote relevant services and products.
  • To comply with applicable laws, regulations, and legal obligations.

We do not sell, rent, or trade your personal data to third parties for commercial gain.

  1. DISCLOSURE OF INFORMATION

We may disclose your information to:

  • Verified veterinary clinics and suppliers for operational purposes.
  • Payment processors, logistics partners, and service providers.
  • Government authorities or law enforcement agencies, if required by law.
  • Internal teams for analytics, support, and service enhancement.

All third-party recipients are contractually bound to maintain confidentiality and comply with applicable data protection laws.

  1. DATA RETENTION

We retain your information for as long as necessary to fulfil the purposes outlined in this Policy, or as required by law. Upon termination of services, data may be archived for audit, legal, or regulatory purposes.

  1. DATA SECURITY

We implement commercially reasonable security measures, including:

  • SSL encryption for data transmission.
  • Role-based access controls.
  • Regular security audits and vulnerability assessments.

Despite our efforts, no system is immune to breach. Users are advised to maintain the confidentiality of their login credentials.

  1. USER RIGHTS

Subject to applicable law, you have the right to:

  • Access, correct, or delete your personal information.
  • Withdraw consent for data processing (where applicable).
  • Opt out of marketing communications.
  • Request a copy of your data in a portable format.

To exercise these rights, please contact us at support@pawsbuddy.in.

  1. COOKIES & TRACKING TECHNOLOGIES

Our Platform uses cookies and similar technologies to:

  • Store user preferences.
  • Analyze usage patterns.
  • Personalize content and recommendations.

Users may manage cookie settings via their browser. Disabling cookies may affect Platform functionality.

  1. THIRD-PARTY LINKS

Our Platform may contain links to external websites. We are not responsible for the privacy practices or content of such third-party sites. Users are encouraged to review their respective privacy policies.

  1. AMENDMENTS

We reserve the right to modify this Policy at any time. Changes shall be effective upon posting on the Platform. Users are advised to review this Policy periodically.

  1. GOVERNING LAW & JURISDICTION

This Policy shall be governed by and construed in accordance with the laws of India. Any disputes arising hereunder shall be subject to the exclusive jurisdiction of the courts located in Chhatrapati Sambhajinagar, India.

This Policy is framed in accordance with the Information Technology Act, 2000, the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011, and the Digital Personal Data Protection Act, 2023, and any amendments thereto.

The Platform is not intended for use by individuals under the age of 18. Any data provided by minors shall be deemed to have been provided with parental or guardian consent.

  1. CONTACT INFORMATION

For any queries, concerns, or requests regarding this Policy, please contact:

PawsBuddy Privacy Team 📧 Email: support@pawsbuddy.in  🌐 Website: www.pawsbuddy.in     

 📞 Phone: 9850434500