Perfect 👍 Since PawsBuddy is also operated by Yasha Terra Ventures (same as Sunmax Energy), below is the fully aligned, legally structured Terms & Conditions draft with the correct parent entity included.

You can publish this directly after replacing placeholders if needed.

TERMS & CONDITIONS

Effective Date: 01.01.2026

These Terms & Conditions (“Terms”) govern the access to and use of the website, mobile application, and services offered under the brand name PawsBuddy.in (“Platform”), operated by Yasha Terra Ventures, having its registered office at Samarpan, Savitribai Phule Nagar, Pant Nagar, Ghatkopar East, Mumbai, Maharashtra – 400075, India (hereinafter referred to as “PawsBuddy,” “we,” “us,” or “our”).

By accessing or using the Platform, you (“User,” “Pet Owner,” “Veterinary Professional,” “Seller,” or “Client”) agree to be legally bound by these Terms.

If you do not agree with these Terms, you must discontinue use of the Platform immediately.

1. NATURE OF PLATFORM

PawsBuddy is a technology-based facilitator platform that:

• Enables booking of veterinary consultations (online or offline).

• Facilitates sale and purchase of veterinary food and pet-related supplies.

• Connects pet owners with licensed veterinary professionals and registered sellers.

• Provides scheduling, communication, and digital transaction support.

PawsBuddy does not provide medical treatment directly and does not manufacture or own listed products unless expressly stated.

2. USER ELIGIBILITY

• Users must be at least 18 years of age.

• Veterinary professionals must hold valid registration and licenses as required under applicable laws.

• Sellers must comply with applicable food safety, veterinary, and commercial regulations.

By using the Platform, you represent that all information provided is accurate and lawful.

3. ACCOUNT REGISTRATION

• Users may be required to create an account.

• You are responsible for maintaining confidentiality of login credentials.

• PawsBuddy shall not be liable for unauthorized use of your account.

We reserve the right to suspend or terminate accounts that provide false information or violate these Terms.

4. BOOKINGS & CONSULTATIONS

• Consultation fees are determined by the veterinary professional.

• PawsBuddy may collect payments on behalf of professionals.

• Appointment confirmations are subject to availability.

PawsBuddy acts solely as a facilitator and is not responsible for:

• Medical advice provided by veterinarians.

• Treatment outcomes.

• Professional negligence.

• Misdiagnosis or complications.

All medical decisions remain solely between the pet owner and the veterinary professional.

5. PRODUCT SALES & DELIVERY

• Products listed on the Platform may be sold by third-party sellers.

• Prices, availability, and descriptions are provided by sellers.

• Delivery timelines are estimates and may vary.

PawsBuddy does not guarantee:

• Product effectiveness.

• Suitability for specific pets.

• Seller performance beyond platform facilitation.

Returns and refunds shall be governed by the Refund Policy published on the Platform.

6. PAYMENT TERMS

• Payments may be processed via secure third-party payment gateways.

• Applicable GST and taxes shall be charged as per Indian law.

• PawsBuddy is not responsible for payment gateway failures or banking delays.

7. PLATFORM FEES & COMMISSION

PawsBuddy may charge:

• Service fees from users.

• Commission from veterinary professionals or sellers.

• Platform listing fees.

Such charges shall be communicated transparently before transaction confirmation.

8. USER CONDUCT

Users shall not:

• Post false, misleading, or unlawful content.

• Harass or threaten veterinary professionals or sellers.

• Use the Platform for fraudulent activities.

• Violate animal welfare laws.

Violation may result in suspension or permanent termination.

9. INTELLECTUAL PROPERTY

All content, logos, branding, design elements, and platform technology are the intellectual property of PawsBuddy / Yasha Terra Ventures.

Unauthorized reproduction, copying, or commercial use is prohibited.

10. LIMITATION OF LIABILITY

To the maximum extent permitted under Indian law:

• PawsBuddy shall not be liable for indirect, incidental, or consequential damages.

• Liability shall not exceed the total amount paid for the relevant transaction.

• PawsBuddy is not responsible for professional negligence, product defects, or third-party misconduct beyond refund obligations.

11. DISCLAIMERS

• The Platform does not substitute emergency veterinary care.

• Users should contact local emergency services for urgent medical conditions.

• Product descriptions are informational and not medical guarantees.

12. DATA PROTECTION

Use of personal information is governed by the Privacy Policy published on the Platform, in compliance with:

• The Information Technology Act, 2000

• The SPDI Rules, 2011

• The Digital Personal Data Protection Act, 2023

13. FORCE MAJEURE

PawsBuddy shall not be liable for delays or failure due to events beyond reasonable control including natural disasters, government restrictions, or technical failures.

14. TERMINATION

We reserve the right to suspend or terminate access:

• For violation of Terms.

• For fraudulent activity.

• For regulatory non-compliance.

Termination does not waive outstanding payment obligations.

15. AMENDMENTS

We may update these Terms from time to time. Continued use of the Platform after modification constitutes acceptance of revised Terms.

16. GOVERNING LAW & JURISDICTION

These Terms shall be governed by and construed in accordance with the laws of India.

Any disputes arising hereunder shall be subject to the exclusive jurisdiction of the courts located in Mumbai, Maharashtra, India.

17. CONTACT INFORMATION

For queries related to these Terms:

PawsBuddy Support Team
Operated by Yasha Terra Ventures
📧 Email: support@pawsbuddy.in
🌐 Website: www.pawsbuddy.in